Lodge a complaint about intermediaries’ conduct, public offerings of securities, market misconduct, listed companies misconduct or takeovers
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The Securities and Futures Commission (SFC) is an independent statutory regulator of the Hong Kong securities and futures markets. Our powers are mainly set out in the Securities and Futures Ordinance (SFO).
You may consider filing a complaint with the SFC if you come across matters of concern within the SFC’s jurisdiction, for example:
- unlicensed activities in Hong Kong;
- misconduct of SFC-licensed individuals and firms;
- unauthorised collective investment schemes publicly offered in Hong Kong;
- market manipulation or insider dealing;
- misconduct by listed companies under the SFO or related regulations; or
- non-compliance with The Codes on Takeovers and Mergers and Share Buy-backs.
However, please note that the SFC is not in a position to:
- handle matters that are outside its remit of regulating the securities and futures markets in Hong Kong;
- order that financial compensation be paid to you;
- intervene in service quality issues, private civil disputes or commercial decisions; or
- start a formal investigation if the legal threshold under the SFO is not met.
File a complaint with the SFC
In order for us to handle your complaint effectively, please complete our online Complaint Form.
You may also download our Complaint Form in PDF format, complete and submit it to us by email or by post.
FAQs
1. What is the role of the SFC in handling complaints? |
The SFC focuses on:
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The SFC does not:
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2. How should I make a complaint to the SFC? |
You are required to complete our online Complaint Form, or you may download our Complaint Form in PDF format, complete and submit it to us by email or by post.
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3. Can I make a complaint to the SFC by telephone? |
To avoid any misunderstanding, the SFC requires that you fill out a Complaint Form to ensure accuracy of information.
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4. Does the SFC accept anonymous complaints? |
A complaint will be treated as an anonymous complaint if the mandatory information is not provided in Part 1 of the Complaint Form. We will process an anonymous complaint according to our complaint handling procedures. An acknowledgement of receipt will be provided to an anonymous complainant who has given us valid contact information but no further information will be given thereafter.
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5. What should I expect after submitting a Complaint Form? |
You will receive an acknowledgement of receipt
If needed, the SFC may contact you for clarification and/or further information. However, please note that:
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6. How will my personal data be used in filing a complaint? |
Normally the SFC will not disclose your complaint or your personal information to any third party unless you grant consent. However, the SFC is also exempt from certain principles in the Personal Data (Privacy) Ordinance if the information provided by you is used for certain purposes related to law enforcement and regulation, whether or not you give consent. For details, please refer to our Privacy policy.
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7. What is the SFC’s policy on the use of personal data collected in complaints? |
Personal Information Collection Statement of the SFC in respect of Use of Personal Data Collected in Complaints Data Collection and Use
Access and Correction
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Last update: 3 May 2023