Performance pledges
In fulfilling our regulatory functions, we pledge to be responsive to the public, market participants, and the intermediaries under our supervision:
| Items | Performance pledge | |
|---|---|---|
| Applications for subordinated loan or modification/waiver of requirements under the Securities and Futures Ordinance | Commence review of application upon receipt | 2 business days |
| Authorisation/registration of investment products1 | Take-up of applications upon receipt | 5 or 2 business days2 |
| Preliminary response to applications after take-up for investment-linked assurance schemes, paper gold schemes and private open-ended fund companies | 7 business days | |
| Preliminary response toapplications after take-up for other products | 14 business days | |
| General enquiries | Preliminary replies | 5 business days |
| Processing of licensing applications | Corporations | 15 weeks |
| Representatives (provisional licences) | 7 business days | |
| Representatives (normal licences) | 8 weeks | |
| Representatives (responsible officers) | 10 weeks | |
| Transfer of accreditation | 7 business days | |
| Complaints against intermediaries and market activities | Preliminary response | 2 weeks |
| Applications and related documents under the Takeovers Code and Share Buy-backs Code | -- | Details |
1Compliance with our performance pledges is measured in relation to applications in respect of which all of the required documentation is supplied by the applicants in a comprehensive manner.
2The pledge of 5 business days is applicable to the authorisation of the following products:
- Unit trusts and mutual funds
- Mandatory provident fund products (including pooled investment funds)
- Pooled retirement funds
- Real estate investment trusts
The pledge of 2 business days is applicable to the authorisation of other products (which include investment-linked assurance schemes and paper gold schemes), and the registration of private open-ended fund companies.
Last update: 17 Jan 2020