平台營運者應盡快並無論如何在故障發生後的12小時內恢復其交易及託管服務（包括在必要時全面啟動其應變計劃）。如平台營運者直接或間接（例如透過其他持牌法團）向零售客戶提供服務，有關的恢復時間應該更短。
此外，平台營運者應有適當的數據備份，以確保平台營運者為每名客戶持有的客戶虛擬資產備存準確紀錄。交易及客戶虛擬資產數據（例如關鍵數據庫的截圖）應可隨時取覽，以便將生產系統復原至其最新狀態。因此，除每日的離線備份外，交易及客戶虛擬資產數據一經產生便應即時進行備份（例如透過採用實時數據鏡像技術），以確保在必要時能及時復原數據。
（主要參考：《虛擬資產交易平台指引》第12.17及12.20段）
最後更新日期: 2023年5月31日
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